Embark on an extraordinary private journey through the cultural and spiritual heart of Japan, where the vibrant energy of Tokyo blends seamlessly with the timeless elegance of Kyoto, the ancient serenity of Nara, and the dynamic atmosphere of Osaka. Explore centuries-old temples, historic districts, traditional tea ceremonies, exquisite culinary experiences, and the refined world of maiko and geiko. The adventure reaches its most meaningful moment at sacred Mount Koya, where you will spend the night in a Buddhist temple surrounded by ancient forests and profound spiritual traditions. Enhanced by high-speed bullet train travel, exclusive cultural encounters, and a magical finale at Tokyo DisneySea, this itinerary offers an authentic, sophisticated, and unforgettable immersion into the true soul of Japan.
DAY 1-2 (2 NIGHTS) - TOKYO
DAY 1 – TOKYO
Arrival at Tokyo International Airport. Meet and greet by our team, followed by a private transfer to the hotel for check-in and accommodation.
At 11:00 a.m., meet your guide in the hotel lobby to begin a full-day guided tour of Tokyo. Throughout the day, the guide will coordinate all necessary transportation to ensure a smooth and efficient itinerary.
Our first stop will be the iconic Senso-ji Temple, Tokyo’s oldest Buddhist temple and one of the city’s most important religious landmarks. We will then enjoy a stroll through the historic district of Asakusa, where the traditional atmosphere of old Tokyo has been carefully preserved.
Next, we will explore the famous Nakamise Street, one of Japan’s oldest shopping streets, renowned for its traditional craft shops, souvenirs, and authentic Japanese products.
Lunch will be served at a local restaurant specializing in sushi, with alternative menu options available.
At 4:00 p.m., we will proceed to the Asakusa Culture and Tourist Information Center, from where we will walk to the venue where a traditional Japanese tea ceremony will take place. This space has been specifically designed for the practice of chanoyu, also known as the Way of Tea.
During the visit, we will discover this refined ritual art form, in which the preparation of matcha tea transcends the culinary realm and becomes a true cultural and aesthetic expression. Before entering the tea room, guests will receive an introduction to the etiquette and customs associated with the ceremony.
Once seated, we will attend a presentation explaining the historical and cultural significance of this tradition, as well as the ingredients and utensils essential to its practice.
Guests will learn about matcha, a finely ground green tea powder, and observe the use of traditional tools such as the chawan (tea bowl), chasen (bamboo whisk), and chashaku (tea scoop).
During the approximately 40-minute ceremony, participants will follow each stage of the preparation process, beginning with the transformation of tea leaves into powder. Afterwards, each guest will have the opportunity to prepare their own matcha under the supervision of tea specialists, learning the proper whisking techniques required to achieve a smooth texture and delicate foam.
The experience concludes with a tasting of freshly prepared matcha accompanied by traditional Japanese sweets, which may vary according to seasonal availability.
We will then continue to Tokyo Skytree, one of the tallest broadcasting towers in the world and a modern symbol of Tokyo. From its observation deck, guests will enjoy breathtaking panoramic views over the city and appreciate the vast scale of this remarkable metropolis.
The guided tour will conclude near the hotel, where a specially selected dining experience awaits for your first evening in Japan.
Dinner at Tsujita Suidobashi
For this evening, we have selected an authentic Japanese culinary experience at Tsujita Suidobashi, one of Tokyo’s most renowned establishments for artisanal ramen and tsukemen. The restaurant is celebrated for its handmade noodles and rich traditional broths, slowly prepared according to recipes passed down through generations.
The house specialty is the famous tsukemen, a style of ramen in which the noodles are served separately from the concentrated broth, allowing guests to dip and enjoy them at their own pace. This is considered one of the finest ways to experience ramen in Japan.
Guests may also choose to accompany their dinner with traditional Japanese sake for a complete gastronomic experience.
Located just a few minutes’ walk from Sequence SUIDOBASHI Tokyo Hotel, this restaurant offers an excellent opportunity to discover authentic local dining culture in one of Tokyo’s most vibrant neighborhoods.
After dinner, return to the hotel and overnight accommodation.
DAY 2 – TOKYO
Breakfast at the hotel.
At 10:00 a.m., meet your guide in the hotel lobby to begin a full-day guided tour of Tokyo. Throughout the day, we will discover some of the most iconic and representative sites of Japan’s capital, combining tradition, culture, and modernity.
Our first stop will be Meiji Shrine (Meiji Jingu), one of the most important and visited Shinto shrines in Japan. Located in the heart of Tokyo and surrounded by an extensive urban forest of more than 100,000 trees, this sacred site offers a remarkable contrast to the energy and dynamism of the city.
During the visit, we will stroll along its wide, tree-lined pathways and learn about the history of Emperor Meiji and Empress Shoken, to whom the shrine is dedicated. We will also admire its traditional Japanese architecture and experience the serene and spiritual atmosphere that characterizes this sacred sanctuary.
We will then continue to Harajuku, Tokyo’s renowned center of youth fashion, creativity, and urban trends. This vibrant district is celebrated for its unique blend of contemporary culture, designer boutiques, themed cafés, and alternative concepts that showcase the city’s most innovative and dynamic side.
Our tour will include a walk along the famous Takeshita Street, Harajuku’s most iconic avenue, known for its Japanese fashion stores, alternative boutiques, themed cafés, and lively youthful atmosphere. This area has become one of Japan’s leading references for urban trends and contemporary culture, reflecting Tokyo’s creative and forward-thinking spirit.
Next, we will proceed to Omotesando, one of Tokyo’s most elegant and sophisticated boulevards. Renowned for its striking contemporary architecture and cosmopolitan ambiance, this district perfectly combines design, fashion, and exclusivity. During our visit, we will admire some of Tokyo’s most avant-garde buildings, prestigious luxury boutiques, designer retail spaces, and broad tree-lined avenues that provide a pleasant contrast to the capital’s urban energy.
Our journey will continue to Ebisu, one of Tokyo’s most refined and charming neighborhoods. With a more relaxed and residential atmosphere, this district offers a different perspective of the city, allowing visitors to experience an elegant, tranquil environment frequented primarily by local residents.
Later, we will arrive in Shibuya, one of Japan’s most famous and vibrant districts. Its most iconic landmark is the legendary Shibuya Crossing, widely regarded as the busiest pedestrian crossing in the world and one of Tokyo’s most recognizable images. Surrounded by giant digital screens, illuminated buildings, and constant urban activity, this area perfectly captures the unique energy and rhythm of the Japanese capital.
During our visit, we will immerse ourselves in the distinctive atmosphere of Shibuya, known for its dazzling neon lights, massive advertising displays, bustling shopping streets, and dynamic urban lifestyle that make it one of the city's most important hubs.
Guests will have free time to stroll through the area, enjoy shopping, or simply take in the extraordinary ambiance of Shibuya before dinner.
At 9:00 p.m., dinner will be served at Shibuya Wagyu Yakiniku USHIHACHI Goku, where we will enjoy an exceptional Japanese dining experience specializing in Kuroge Wagyu beef, considered one of the finest and most prestigious beef varieties in Japan.
The yakiniku experience allows guests to savor a selection of premium cuts grilled directly at the table, providing an authentic immersion into one of Japan’s most beloved culinary traditions. All of this is enjoyed within a contemporary and carefully designed setting, ideal for an unforgettable evening.
Address: Japan, 〒150-0043 Tokyo, Shibuya, Dogenzaka 2-Chome-3-1, Shibuya Ekimae Building, 4F.
At 11:00 p.m., private pick-up at the restaurant and transfer back to the hotel.
Following dinner, we recommend enjoying a pleasant evening stroll around the surroundings of Sequence Suidobashi Tokyo, walking to the nearby Tokyo Dome City area.
Each night, this entertainment complex is transformed into a spectacular display of lights and illuminations, creating a magical and memorable atmosphere. It is the perfect opportunity to enjoy a leisurely walk, experience Tokyo’s vibrant nightlife, and capture beautiful photographs of the city illuminated after dark.
Overnight accommodation.
DAY 3 (1 NIGHT) – KYOTO
At 6:00 a.m., pick-up at the hotel by your private driver and guide for assistance and a private transfer to Tokyo Station to board the Shinkansen (bullet train) to Kyoto.
Upon arrival in Kyoto, you will be met at the station and transferred to your 4-star hotel or similar for check-in.
At 11:00 a.m., meet your guide to begin a full-day guided tour. The day will be dedicated to discovering the most authentic and monumental side of Kyoto, exploring on foot some of the most iconic and traditional districts of Japan’s ancient imperial capital.
Thanks to the excellent location of the hotel, much of the tour can be enjoyed on foot, allowing guests to fully appreciate the city’s rich historical and cultural atmosphere.
We will begin our journey in the monumental district of Higashiyama, one of Kyoto’s best-preserved historic neighborhoods and one of the finest representations of traditional Japan.
During our walk, we will discover:
Historic temples and shrinesTraditional Japanese architectureBeautifully preserved wooden housesHistoric stone-paved streetsUnique corners of the former imperial capital
The tour will continue through the famous streets of Ninenzaka and Sannenzaka, two of Kyoto’s most iconic and photogenic areas.
These historic streets have preserved the atmosphere of old Japan and are lined with artisan shops, traditional lanterns, and classic Japanese buildings.
Traditional Japanese Culinary Experience: Yatsuhashi Making and Tasting in Higashiyama
We will make a special stop in the historic area of Yugyomae-cho, located in the heart of the traditional Higashiyama district, to enjoy an authentic Japanese culinary experience centered on one of Kyoto’s most iconic sweets: Yatsuhashi.
During this experience, guests will discover:
The history and origins of Kyoto’s most famous sweetThe traditional artisanal production processTypical Japanese ingredients such as cinnamon, rice, and matchaTraditional Japanese preparation techniquesFreshly prepared tastings
This activity offers a unique opportunity to experience one of the most representative culinary traditions of Japan’s former imperial capital in an authentic and historic setting.
The tour will then continue on foot to the famous district of Gion, Kyoto’s most elegant and traditional geisha quarter.
We will stroll through its historic streets, lined with tea houses, traditional architecture, and unique settings that embody the cultural essence of Japan. Gion remains one of the few places where the traditions of the maiko and geiko continue to thrive.
Traditional Japanese lunch.
During the visit, guests will enjoy:
Traditional Japanese streetsHistoric tea housesCharming corners of old KyotoOne of the most authentic and elegant atmospheres in Japan
At 1:30 p.m., attendance at the Kyomai Dance Performance by Maiko and Geiko and visit to the Gion Kagai Art Museum – Kyoto.
This exclusive cultural experience includes an elegant Kyomai dance performance by maiko and geiko, one of Kyoto’s most refined and exclusive artistic traditions. During the performance, guests will gain insight into the art, movements, and customs associated with the world of Japanese geisha culture, one of the country's most treasured cultural symbols.
The visit to the Gion Kagai Art Museum offers an in-depth understanding of:
The history of the Gion districtThe culture of the maiko and geikoTraditional Japanese attire and customsKyoto’s traditional arts
Following the visit, we will continue our walking tour through the historic and monumental districts of Gion and Higashiyama, enjoying the most authentic and traditional atmosphere of Kyoto.
At the conclusion of the guided tour, return to the hotel on foot.
Dinner at the hotel.
Overnight accommodation.
DAY 4 (1 NIGHT) – NARA
DAY 4 – NARA
Breakfast at the hotel.
At 9:00 a.m., pick-up by your private driver for the transfer to Nara.
Upon arrival, transfer to your 4-star hotel or similar to leave your luggage before comfortably continuing with the day’s scheduled activities.
Upon arrival, we will begin a comprehensive guided tour with our expert guide, exploring the city of Nara and discovering some of the most iconic, historic, and spiritual landmarks of Japan’s ancient capital. The tour has been designed to allow guests to fully appreciate Nara’s traditional atmosphere while exploring its monumental temples, historic parks, and preserved traditional districts. Throughout the day, we will discover one of Japan’s most authentic and culturally significant destinations.
Our first stop will be the famous Nara Park, one of Japan’s most celebrated landmarks, renowned for its vast green spaces, historic temples, and the sacred deer that roam freely throughout the area.
During our visit, guests will enjoy:
The sacred deer of NaraBeautiful gardens and natural landscapesUnique historic surroundingsTraditional Japanese sceneryExceptional photo opportunities
We will then continue to the magnificent Todai-ji Temple, one of Japan’s most important and impressive Buddhist temples. This extraordinary complex houses the famous Great Buddha of Nara, one of the largest bronze statues in the world and one of the country's most significant cultural and spiritual symbols.
Highlights of Todai-ji include:
Its monumental wooden architectureThe Great Buddha of NaraIts historical and spiritual significanceThe traditional gardens and grounds surrounding the temple
Next, we will visit Kasuga Taisha Shrine, one of Japan’s most beautiful and renowned Shinto shrines. Famous for its thousands of stone and bronze lanterns, Kasuga Taisha offers one of the most enchanting and spiritual atmospheres in Nara.
During the visit, guests will experience:
Scenic pathways surrounded by natureTraditional Japanese lanternsClassic Shinto architectureA uniquely spiritual atmosphere
Our journey continues through the historic streets of Naramachi, the best-preserved traditional district in Nara.
Lunch at a traditional local restaurant. Direct payment by guests.
Its narrow streets, lined with traditional wooden houses, artisan workshops, and historic corners, provide a fascinating glimpse into everyday Japanese life as it existed centuries ago.
While exploring Naramachi, guests will discover beautifully preserved traditional townhouses, family-run artisan shops, and charming historical corners that maintain the district’s authentic character. As one of the least crowded and most genuine areas of Nara, it offers a unique opportunity to experience traditional Japan from a more intimate and local perspective.
We will then continue our walking tour through some of Nara’s most traditional and monumental districts, enjoying its unique atmosphere, historic temples, and the profound spiritual character that has established the city as one of Japan’s foremost cultural and religious centers.
Throughout the day, we will have the opportunity to discover Japan’s spiritual heritage, gain insight into its ancient customs and traditions, visit historically significant temples, and admire numerous examples of beautifully preserved traditional Japanese architecture.
Nara’s landscapes, gardens, monuments, and historic streets also provide exceptional settings for photography, allowing guests to capture some of the most iconic and memorable images of traditional Japan.
At the conclusion of the guided tour, return to the hotel.
Dinner at the hotel.
Overnight accommodation.
DAY 5 (1 NIGHT) – OSAKA
DAY 5 – OSAKA
Breakfast at the hotel.
At 9:00 a.m., pick-up by your private driver and guide for the transfer to Osaka. Upon arrival, transfer to your 4-star hotel or similar for check-in and luggage drop-off.
At 10:00 a.m., meet your guide to begin a comprehensive full-day exploration of Osaka, discovering some of the most iconic, historic, modern, and authentic locations in one of Japan’s most vibrant cities.
The itinerary has been carefully designed to explore the city’s most important and spectacular districts on foot, allowing guests to experience the true essence of Osaka through its historic neighborhoods, illuminated streets, urban culture, and renowned gastronomy.
We will begin our visit in the impressive Osaka Castle area, one of Japan’s most important and iconic historical landmarks. Surrounded by traditional gardens, stone walls, and expansive parklands, the castle offers a perfect combination of Japanese history and modern urban scenery.
During the visit, guests will enjoy:
Historic Japanese architectureTraditional gardens and parklandAncient walls and moatsPanoramic views over OsakaExcellent photography opportunities
We will then continue to the famous Kuromon Market, widely regarded as Osaka’s most authentic and important food market. This historic marketplace offers a fascinating insight into the city’s traditional and everyday life through its local vendors, Japanese specialties, and lively atmosphere.
During our visit, guests will have the opportunity to explore traditional Japanese cuisine and enjoy lunch at one of the market’s local restaurants of their choice (direct payment). The experience also provides a chance to discover authentic local culture, sample regional products, and enjoy a colorful and vibrant setting.
Next, we will take a walking tour through Namba, one of Osaka’s most dynamic and representative districts. Namba serves as the social and commercial heart of the city, perfectly blending Japanese tradition, modernity, and urban life.
During our stroll, we will discover:
Traditional Japanese shopping streetsModern and historic urban environmentsBright neon signs and illuminated streetsTypical Japanese shops and boutiquesThe authentic energy of Osaka
Our tour continues to the spectacular Dotonbori district, one of the most iconic and photographed locations in Japan. Its giant illuminated billboards, dazzling neon lights, canals, and lively atmosphere make it an essential stop for any visit to Osaka.
Highlights of Dotonbori include:
The famous Glico Running Man signIlluminated canals and bridgesBustling streets full of energy and movementUnique urban scenery ideal for photography
We will then continue on foot to Hozenji Yokocho, one of Osaka’s most charming and traditional hidden gems. Its narrow stone-paved alleyways, lantern-lit passages, and traditional restaurants preserve the atmosphere of old Osaka and create a striking contrast with the modern energy of nearby Dotonbori.
During our visit, guests will enjoy:
Historic preserved streetsTraditional Japanese lanternsClassic Japanese architectureCharming hidden cornersUnique cultural settings
Our journey continues to Shinsaibashi, one of Osaka’s most famous and elegant shopping districts. Its covered arcades offer the opportunity to discover the city’s cosmopolitan and contemporary side while enjoying the vibrant atmosphere of urban Japan.
Highlights include:
Traditional and modern Japanese boutiquesContemporary architectureTypical Japanese shopping cultureDynamic urban scenery
Next, we will visit Amerikamura, Osaka’s most creative and alternative neighborhood. Known for its street culture, urban art, and youthful atmosphere, this district represents the city’s most modern and innovative side.
During our walk through Amerikamura, guests will discover:
Japanese street artContemporary fashion and trendsAlternative and modern urban environmentsA fascinating showcase of Japanese youth culture
The day will continue to the famous Shinsekai district, one of Osaka’s most authentic and nostalgic neighborhoods. This area preserves the city’s traditional popular atmosphere and offers a completely different perspective from modern Osaka.
The district’s most famous landmark is the iconic Tsutenkaku Tower, a historic symbol of Shinsekai and one of Osaka’s most recognizable monuments.
During the visit, guests will experience:
Retro Japanese atmospheresStreets illuminated by neon signs and lanternsTraditional popular cultureUnique and highly photogenic sceneryThe most authentic and traditional side of Osaka
Return to the hotel.
Dinner at the hotel.
To conclude the day, we recommend enjoying Osaka’s vibrant nightlife independently at some of the city’s most emblematic venues. Guests may also choose to attend a live music performance in districts such as Namba or Shinsaibashi, both renowned for their lively nightlife, jazz clubs, and live entertainment venues.
Overnight accommodation.
DAY 6 (1 NIGHT) – MOUNT KOYA (KOYASAN)
DAY 6 – MOUNT KOYA (KOYASAN)
Breakfast at the hotel.
At 10:00 a.m., pick-up by our private driver at the station to begin a unique journey to Mount Koya (Koyasan), one of Japan’s most important spiritual destinations.
Departing from Osaka, we will travel towards Koyasan, leaving the urban landscape behind as we gradually enter a region of breathtaking mountains, forests, and natural scenery. The journey will take approximately 1 hour and 30 minutes.
Guided Experience in Kōyasan
Upon arrival in Kōyasan, a UNESCO World Heritage Site and the spiritual center of Shingon Buddhism in Japan, guests will enjoy a guided visit to discover the most iconic and sacred sites of Mount Koya.
During the morning, we will visit the Danjo Garan Temple Complex, regarded as the spiritual heart of Kōyasan. Here, guests will admire historic temples, pagodas, and beautifully landscaped gardens surrounded by centuries-old cedar forests. We will also visit the majestic Daimon Gate, the symbolic entrance to this sacred mountain city.
At 3:00 p.m., check-in at Koyasan Shukubo Sojiin Temple, where guests will experience traditional temple lodging in an authentic spiritual setting.
At 3:40 p.m., transfer to the temple for participation in the Ajikan Meditation Experience, scheduled to begin at 4:30 p.m. Guests wishing to participate are required to arrive before 4:00 p.m.
At 6:00 p.m., a traditional Shojin Ryori vegetarian dinner will be served at the temple. This refined Buddhist cuisine, prepared according to centuries-old traditions, offers a unique insight into the culinary culture of Japanese monastic life.
In the late afternoon and evening, accompanied by your guide, you will visit the sacred cemetery of Okunoin, one of the most mystical and atmospheric places in Japan. Walking along lantern-lit pathways lined with ancient cedar trees and historic mausoleums, guests will experience a deeply spiritual and unforgettable journey through one of the country’s most revered sites.
The evening visit will conclude before 10:00 p.m., in accordance with the temple’s curfew, allowing guests to fully appreciate the serenity, silence, and unique atmosphere that define Kōyasan after dark.
At the conclusion of the visit, return to Koyasan Shukubo Sojiin Temple.
Free time and rest.
Overnight at the temple.
DAY 7 (1 NIGHT) – KOYASAN
DAY 7 – KOYASAN TO TOKYO
At 7:00 a.m., guests may attend the traditional morning prayer service conducted by the Buddhist monks of Koyasan Shukubo Sojiin Temple. This unique spiritual experience offers a rare opportunity to observe the religious practices and monastic lifestyle that have defined Kōyasan for centuries.
During your stay, and depending on the temple’s religious calendar and scheduled activities, you may also have the opportunity to witness additional Buddhist ceremonies, including the traditional Goma Fire Ritual, one of the most significant and representative ceremonies of Esoteric Shingon Buddhism.
Confirmation of any special ceremonies will be provided directly by the temple during the check-in process.
Breakfast will be served at 8:00 a.m.
Check-out is required before 10:00 a.m. Afterwards, pick-up by your private driver and transfer to Osaka Station to board the high-speed Shinkansen train to Tokyo.
Upon arrival in Tokyo, guests will be met at the station by their private driver and transferred to their 4-star hotel or similar.
The remainder of the day will be at leisure to explore the city at your own pace or participate in optional activities.
Overnight accommodation in Tokyo.
DAY 8 (1 NIGHT) – TOKYO DISNEYSEA
DAY 8 – PREMIUM FINALE EXPERIENCE IN TOKYO – TOKYO DISNEYSEA
Breakfast at the hotel.
At the scheduled time, pick-up by your private driver for an unforgettable experience at Tokyo DisneySea, widely regarded as one of the most spectacular and exclusive theme parks in the world.
As the grand finale of your journey through Japan, you will enjoy a unique day in a park inspired by legendary ports, maritime adventures, and worlds of fantasy. Its extraordinary level of theming, world-class entertainment, refined gastronomy, and breathtaking scenery make Tokyo DisneySea a truly unparalleled destination, particularly appreciated by discerning travelers seeking premium and memorable experiences.
Throughout the day, guests will have the opportunity to explore its various themed areas, enjoy its most iconic attractions, and immerse themselves in a unique atmosphere where every detail has been carefully designed to inspire wonder and delight.
From the Mediterranean Harbor to the mysterious realms of Mysterious Island, the enchanting Mermaid Lagoon, and the adventurous Port Discovery, each area offers a distinctive experience that combines imagination, innovation, and exceptional attention to detail.
A magical, relaxing, and visually spectacular way to bring your Japanese adventure to a memorable conclusion before your international departure.
Overnight accommodation in Tokyo.
DAY 9 (END OF THE JOURNEY) TOKYO
Breakfast
Check-out
Private transfer to Osaka International Airport for your departure flight.
Return home and end of our services.
● Private airport–hotel–airport transfers.
● All private transfers specified in the itinerary.
● Shinkansen (bullet train) tickets: Tokyo–Kyoto and Osaka–Tokyo.
● Accommodation in 4-star hotels or similar.
● 1 night in a traditional Japanese temple at Koyasan Shukubo Sojiin or similar.
● Daily breakfast.
● Dinners as specified in the itinerary.
● Lunches included only for groups of 9 passengers or more.
● Accompanying guide and private guided tours as specified in the program.
● Traditional Japanese tea ceremony experience in Tokyo.
● Admission to the Tokyo Skytree observation deck.
● Yatsuhashi gastronomic experience in Kyoto.
● Kyomai Dance Maiko & Geiko cultural experience and visit to the Gion Art Museum.
● Spiritual experience and nighttime visit at Mount Koya.
● Premium final experience at Tokyo DisneySea.
● 1-day admission ticket to Tokyo DisneySea or Tokyo Disneyland.
● Private round-trip transfer to and from the theme park.
● Local travel assistance and support throughout the journey.
● Travel assistance and trip cancellation insurance included.
● International flights.
● Daily lunches for individual departures and groups of up to 8 passengers (payable directly by the client).
● Beverages during lunches and dinners, except those provided by the hotel.
● Personal expenses.
● Tips and gratuities.
● Entrance fees.
● Local taxes or tourist taxes payable directly by the client, if applicable.
● Any services, activities, or items not expressly specified in the "Included" section.
Sessione scaduta. Aggiorniamo le nostre tariffe in tempo reale.
Torna alla pagina iniziale Ricarica la paginaINFORMATIVA PER IL TRATTAMENTO DEI DATI PERSONALI PER GLI UTENTI APP E PER I CLIENTI DI SOSTRAVEL.COM
(ai sensi degli artt. 13 e 14 Reg. UE n. 2016/679 e D.lgs. 196/2013 aggiornato al D.lgs. 101/2018)
1- QUALI INFORMAZIONI ACQUISIAMO SUL SUO CONTO? A QUALE SCOPO?
Nell’ambito dei servizi offerti la nostra società, SOS TRAVEL.COM S.p.A., potrebbe acquisire le seguenti informazioni sul suo conto.
· Dati personali dell’utente App
o Nome utente e password;
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o Itinerari di viaggio
o Dati di accesso e navigazione relativi all’uso dell’App;
o Accesso agli account sui servizi terzi e utilizzo di questi: e-mail, dati di utilizzo
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o Nome, cognome dell’utente, data di nascita e paese di residenza.
o Dati di contatto (telefono, mail);
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La società HPP Service che offre i servizi di telemedicina, in qualità di Titolare dell’azienda ai sensi dell’art.26 del Reg. UE 2016/679, una volta attivato il servizio potrebbe chiedere in autonomia e sotto la propria responsabilità eventuali documenti che attestino patologie pregresse, allergie, medicinali in corso di assunzione o presi in passato e questionario per la richiesta dei sintomi dell’utente: tali documenti possono essere caricati sulla piattaforma dei partner o condivisi in videochiamata, nell’ambito dell’utilizzo del servizio. Inoltre, solo per gli Stati Uniti, HPP Service potrebbe, previo consenso dell’interessato, richiedere la rilevazione automatica della posizione dell’utente per indirizzare la chiamata ad un medico che si trovi nello stesso Stato dell’utente.
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Ai sensi dell’art.6 comma 1.b, c ed f i dati trattati saranno utilizzati al solo fine di:
- Attivare i servizi da lei richiesti mediante l’App e soddisfare gli obblighi di legge connessi agli aspetti di natura amministrativa –fiscale;
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Previo esplicito consenso ai sensi dell’art.6 comma 1.a del Reg. UE 2016/679 i suoi dati:
a. Attivare i servizi accessori richiesti attraverso l’uso dell’APP, ad es. il servizio "Condividi il tuo itinerario";
b. Segnalare ai nostri partner commerciali la sua richiesta di attivazione di specifici servizi (es. Dr. Travel);
c. Consentire l’invio di comunicazioni di natura promozionale sui prodotti e servizi offerti dall’azienda mediante l’uso dei contatti forniti.
d. Consentire l’accesso all’App e la profilazione automatica dell’esperienza di navigazione sui nostri canali web e per la nostra App per indirizzare comunicazioni mirate alle esigenze e interessi dell’utente (prendere visione della cookie policy);
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Il trattamento dei Suoi dati personali è realizzato per mezzo delle operazioni indicate all’art. 4 del Reg. UE n. 2016/679 e precisamente: raccolta, registrazione, organizzazione, conservazione, consultazione, modifica, elaborazione, modificazione, selezione, estrazione, raffronto, utilizzo, interconnessione, blocco, limitazione, comunicazione, cancellazione e distruzione dei dati. I Suoi dati personali sono sottoposti a trattamento sia cartaceo che elettronico.
Il Titolare tratterà i dati personali per il tempo necessario agli scopi per i quali essi sono stati raccolti o successivamente trattati, secondo l’art 5, e) del Reg. Ue 2016/679, in particolar modo:
· I dati acquisiti nell’ambito della gestione rimborsi vengono custoditi per massimo 10 anni dalla data di soddisfazione della richiesta e successivamente in modo automatico vengono cancellati;
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· I dati acquisiti per tramite dei cookie di profilazione vengono custoditi per massimo 90 giorni e successivamente cancellati in modo automatico
· La rubrica dei contatti, acquisita previo consenso e unicamente per l’attivazione del servizio «Condividi il tuo itinerario» non viene salvata né in app, né in backend. Le informazioni vengono utilizzate solo ai fini dell’invio dell’itinerario al contatto prescelto dall’utente e poi cancellate.
Nel caso in cui Lei dovesse interrompere il rapporto instaurato, sostravel.com conserverà solo i dati espressamente richiesti o previsti per legge e solo per il tempo indicato dalla legge stessa.
3 - CHI POTREBBE AVERE ACCESSO AI SUOI DATI?
I Suoi dati potranno essere resi accessibili, per le finalità di cui al punto 1 della presente informativa:
- A dipendenti e collaboratori del Titolare, nella loro qualità di incaricati e/o Responsabili del Trattamento incluse: società di consulenza, società informatiche per manutenzione del sistema IT, del sito internet e di eventuali gestionali, studi professionali eroganti servizi contabili, tributari, fiscali; studi legali enti di certificazione della qualità; Contact Center;
- A società ed enti terzi operanti in qualità di Titolari autonomi del Trattamento quali: a banche, istituti di credito, assicurazioni, società; organi ispettivi in caso di controlli;
- Dati raccolti per l’attivazione del servizio Dr Travel vengono inviati alla piattaforma della società partner che gestisce il servizio e che tratterà i dati nella loro qualità di Contitolare del Trattamento, ai sensi dell’art. 26 del GDPR. Inoltre c’è la possibilità che l’utente condivida direttamente col medico documenti riguardanti la propria salute
I dati non saranno in alcun modo diffusi a terzi
4- POTREBBERO ESSERE TRASFERITI I SUOI DATI IN PAESI EXTRA UE?
SI. La informiamo che alcuni nostri fornitori Responsabili del Trattamento (il Contact Center) e alcuni partner commerciali Contitolari (nella fattispecie HPP Service per il Servizio di DR. Travel) hanno sede in Paesi extra UE (Moldavia e USA). Il trasferimento di dati verso tali Paesi si basa su garanzie adeguate stabilite ai sensi dell’art 46 del Reg. UE 2016/679. L’interessato potrà prendere visione delle clausole contrattuali standard che disciplinano le garanzie stabilite con i fornitori e partner contattando i riferimenti indicati al punto 7 dell’Informativa.
5- IL CONFERIMENTO DEI SUOI DATI È NECESSARIO? COSA ACCADE SE NON FORNISCE IL CONSENSO?
È necessario il suo esplicito consenso per autorizzarci a trasferire i suoi dati personali ai partner commerciali per l’attivazione dei servizi da questi offerti. In caso di mancato consenso, non potremo procedere con l’attivazione dei servizi da questi offerti.
Il consenso per la profilazione delle sue preferenze, è strettamente necessario per accedere alle funzionalità dell’App e indirizzare comunicazioni mirate alle esigenze e interessi dell’utente. In caso di mancato consenso potrebbero essere poste delle limitazioni alle funzionalità dell’App. In nessun caso pregiudica l’accesso all’App e consultazione dei servizi attivati. Il mancato conferimento del consenso per finalità promozionali è facoltativo e non limita in alcun modo l’accesso ai servizi prestati all’App.
6- QUALI DIRITTI LE GARANTISCE LA LEGGE?
In base al Reg.to UE 2016/679-Cap.III:
1. L’interessato ha diritto di ottenere la conferma dell’esistenza o meno di dati personali che lo riguardano, anche se non ancora registrati, e la loro comunicazione in forma intelligibile.
2. L’interessato ha diritto di ottenere l’indicazione: dell’origine dei dati personali; delle finalità e modalità del trattamento; della logica applicata in caso di trattamento effettuato con l’ausilio di strumenti elettronici; degli estremi identificativi del Titolare, dei Responsabili e del rappresentante designato ai sensi dell’articolo 5, comma 2; dei soggetti o delle categorie di soggetti ai quali i dati personali possono essere comunicati o che possono venirne a conoscenza in qualità di rappresentante designato nel territorio dello Stato, di Responsabili o incaricati.
3. L’interessato ha diritto di ottenere:
a. l’aggiornamento, la rettificazione ovvero, quando vi ha interesse, l’integrazione dei dati. Per quanto riguarda la modifica dei dati inseriti nell’App Dr. Travel, l’utente dovrà rivolgersi al Contact Center sostravel, inviando una mail a customercare@sostravel.com. Il Contact Center provvederà a comunicare alla società partner le modifiche da effettuare.
b. la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione di legge, compresi quelli di cui non è necessaria la conservazione in relazione agli scopi per i quali i dati sono stati raccolti o successivamente trattati. Nell’ambito del servizio Dr. Travel, l’utente ha il diritto di richiedere la cancellazione dei documenti caricati sulla piattaforma del partner;
c. l’attestazione che le operazioni di cui alle lettere a) e b) sono state portate a conoscenza, anche per quanto riguarda il loro contenuto, di coloro ai quali i dati sono stati comunicati o diffusi, eccettuato il caso in cui tale adempimento si rivela impossibile o comporta un impiego di mezzi manifestamente sproporzionato rispetto al diritto tutelato;
d. copia delle informazioni in nostro possesso in un formato comune e interoperabile;
e. la limitazione del trattamento dei dati personali che lo riguardano o di opporsi, in tutto o in parte: per motivi legittimi al trattamento dei dati personali che lo riguardano, ancorché pertinenti allo scopo della raccolta;
Inoltre, l’interessato ha il diritto di:
f. revocare il consenso in qualsiasi momento, senza pregiudicare la liceità del trattamento basata sul consenso prima della revoca;
Gli interessati che ritengono che il trattamento dei dati personali a loro riferiti attraverso il sito o l’App avvenga in violazione di quanto previsto dal Regolamento, hanno il diritto di proporre reclamo al Garante, come previsto dall’art. 77 del Regolamento stesso, o di adire le opportune sedi giudiziarie (art. 79 del Regolamento).
È possibile richiedere al Titolare, una “dichiarazione di attestazione” idonea a certificare che le richieste avanzate siano state effettivamente risolte e portate a conoscenza di coloro ai quali erano stati precedentemente diffusi e comunicati i dati.
In quanto soggetto interessato, Lei potrà anche delegare una terza persona con una copia della procura ovvero della delega sottoscritta in presenza di un incaricato o sottoscritta e presentata unitamente a una fotocopia non autenticata di un documento di riconoscimento dell’interessato. Il Titolare è tenuto a dare riscontro alla richiesta entro 15 giorni dalla data di inoltro o 30 giorni nel caso in cui la risposta sia problematica, in ogni caso entro il 15 esimo giorno Le verrà data comunicazione scritta delle motivazioni del ritardo.
7- COME POSSO ESERCITARE TALI DIRITTI?
Potrà in qualsiasi momento esercitare i diritti rivolgendo la richiesta ai seguenti contatti:
Titolare del Trattamento dei Dati personali: SOS Travel.com S.p.A.– viale Europa 98 - 00144 Roma (RM) – mail sostravel@pec.net – Tel +390632092929.
Responsabile della Protezione dei Dati Personali: Dott.ssa Virginia G. Basiricò, via marsala 34/A – 21013 Gallarate (VA) – mail privacy@sostravel.com – Tel +3903311587117 – Fax +3903311582452.
8- Aggiornamenti della Policy Privacy
La presente informativa è stata aggiornata per l’ultima volta in data 10 dicembre 2020 e può essere oggetto di revisione periodica, anche in relazione alla normativa e giurisprudenza di riferimento.
In caso di variazioni significative verrà data, per un tempo congruo, opportuna evidenza in homepage del sito o attraverso comunicazione e -mail. Si invita comunque l’interessato a consultare periodicamente la presente Policy.