Discover the true essence of Spain on an exclusive 7-day journey that goes far beyond traditional tourist destinations. From the creativity and iconic architecture of Barcelona, through the passion and vibrant soul of Seville, to the majesty of Granada and the authenticity of Extremadura, you will experience a carefully crafted adventure designed to inspire, captivate, and connect you with the most genuine side of Spanish culture. Savor outstanding local gastronomy, marvel at the magic of the Alhambra, feel the power of flamenco, explore the legendary Iberian dehesas, and conclude your journey beneath some of the most breathtaking star-filled skies in Europe. An unforgettable experience where history, art, tradition, nature, and emotion come together to create memories that will stay with you for a lifetime.
DAY 1-2 BARCELONA
DAY 1 – BARCELONA | ARRIVAL.
Arrival at Barcelona Airport.
Meet & greet service upon arrival with assistance from our local representative, followed by a comfortable private transfer to the hotel located in the heart of the city.
Barcelona, the vibrant capital of Catalonia, welcomes visitors with its unique blend of Mediterranean lifestyle, artistic innovation, architectural masterpieces, and rich cultural heritage. A city where Roman origins, Gothic traditions, and Modernist creativity coexist harmoniously, creating one of Europe's most fascinating urban destinations.
Check-in at a 4 Superior hotel located in central Barcelona ★ .
Ideally situated for exploring the city's most emblematic landmarks, the hotel offers comfort, elegance, and an excellent location from which to begin this extraordinary journey through Southern Spain.
After check-in, enjoy some free time to relax after the journey, settle into the hotel, or take a first stroll through the elegant avenues and lively atmosphere that characterize Barcelona.
WELCOME EXPERIENCE – BARCELONA.
As the sun begins to set over the Mediterranean, guests are invited to enjoy their first introduction to Spanish hospitality and gastronomy in a welcoming and elegant atmosphere.
Welcome dinner at the hotel.
Enjoy a carefully selected dinner featuring regional specialties and Mediterranean flavors, offering the perfect opportunity to meet fellow travelers and begin discovering the rich culinary traditions that form an essential part of Spanish culture.
The evening provides a relaxed introduction to the journey ahead, allowing guests to share expectations, exchange experiences, and prepare for the remarkable destinations that await over the coming days.
Overnight in Barcelona.
DAY 2 – BARCELONA.
Breakfast at the hotel.
After breakfast, begin an immersive exploration of Barcelona, a city celebrated worldwide for its extraordinary architecture, vibrant culture, and unique Mediterranean character. Today’s journey reveals the artistic genius of Antoni Gaudí alongside the historic heart of Catalonia's capital.
GUIDED VISIT – BARCELONA:
● Sagrada Familia (priority access included)
The day begins with a visit to Antoni Gaudí's most celebrated masterpiece and one of the most extraordinary religious monuments in the world. Accompanied by an official guide, discover the symbolism hidden within its magnificent façades, admire the spectacular stained-glass windows that illuminate the interior with a kaleidoscope of colors, and learn about the visionary architect whose work transformed Barcelona into a global icon of creativity and innovation.
● Park Güell
Continue to one of Barcelona's most enchanting landmarks, where Antoni Gaudí transformed nature into art and architecture into imagination. Originally conceived as an exclusive residential project, Park Güell has become one of the city's most iconic sites and a UNESCO World Heritage Site. Stroll through its colorful mosaic terraces, admire the famous serpentine bench, and enjoy breathtaking panoramic views over Barcelona and the Mediterranean Sea.
● Casa Batlló
Visit one of the finest examples of Catalan Modernism and one of Gaudí's most extraordinary creations. Inspired by nature, the sea, and local legends, its spectacular façade and innovative design showcase the architect's boundless creativity. Discover why this UNESCO World Heritage Site remains one of Barcelona's most admired architectural treasures.
Lunch at Can Culleretes, the oldest restaurant in Barcelona.
Enjoy an authentic Catalan gastronomic experience in Barcelona's oldest restaurant, founded in 1786. Surrounded by centuries of history and tradition, guests will savor carefully prepared regional specialties while experiencing one of the city's most emblematic dining establishments.
In the afternoon, walking tour through:
● Gothic Quarter
Step into the historic heart of Barcelona and wander through a maze of medieval streets, hidden squares, and historic buildings that preserve more than two thousand years of history.
● Barcelona Cathedral
Admire one of the city's most important Gothic monuments, renowned for its elegant architecture, beautiful cloister, and central role in Barcelona's religious and cultural heritage.
● Jewish Quarter
Explore the ancient Call, one of the best-preserved medieval Jewish quarters in Europe. Its narrow alleyways and historic surroundings offer a fascinating insight into Barcelona's multicultural past.
● Plaça del Rei
Discover one of Barcelona's most significant historic squares, surrounded by remarkable medieval buildings and closely associated with the city's royal history.
● Las Ramblas
Stroll along Barcelona's most famous boulevard, where vibrant street life, flower stalls, cafés, artists, and local culture create one of the city's most iconic experiences.
● Visit to La Boqueria Market
Experience the colors, aromas, and flavors of one of Europe's most celebrated food markets. Discover local produce, Iberian delicacies, fresh seafood, cheeses, and traditional products that showcase the richness of Catalan gastronomy.
Traditional chocolate with churros tasting.
Enjoy one of Spain's most beloved culinary traditions with a tasting of freshly prepared churros accompanied by rich hot chocolate, offering a delicious and authentic taste of local culture.
Return to the hotel.
Dinner at the hotel.
Enjoy a carefully prepared dinner featuring Mediterranean and regional specialties, providing the perfect opportunity to relax and reflect on a day filled with art, architecture, history, and authentic Barcelona experiences.
Overnight in Barcelona.
DAY 3-4 SEVILLA
DAY 3 – BARCELONA – SEVILLE.
Breakfast at the hotel.
Enjoy breakfast before departing Barcelona and continuing the journey towards the heart of Andalusia, a region renowned for its rich cultural heritage, vibrant traditions, remarkable architecture, and warm hospitality.
Check-out and transfer to the airport.
Private transfer to Barcelona Airport for the flight to Seville.
Flight to Seville.
Relax and enjoy the short flight connecting Catalonia with Andalusia, offering a comfortable transition between two of Spain's most fascinating regions. As the landscapes change from the Mediterranean coast to the fertile plains of southern Spain, anticipation builds for the next chapter of this extraordinary journey.
Arrival and transfer to the hotel.
Upon arrival in Seville, private transfer to the hotel located in the city center.
Check-in at a 4 Superior hotel in central Seville ★ .
Ideally situated for exploring the city's historic treasures, the hotel offers comfort, elegance, and easy access to Seville's most emblematic landmarks.
LUNCH EXPERIENCE – SEVILLE.
Lunch in a selected local restaurant.
Enjoy a first introduction to Andalusian gastronomy through a carefully selected menu featuring traditional regional specialties. Discover the authentic flavors, fresh ingredients, and culinary traditions that have made southern Spain one of the country's most celebrated gastronomic destinations.
PANORAMIC ORIENTATION TOUR – SEVILLE:
● Guadalquivir River
Discover the river that transformed Seville into one of the most important ports of the Spanish Empire. For centuries, explorers, merchants, and navigators departed from these shores, connecting Spain with the Americas and shaping the city's extraordinary prosperity.
● Torre del Oro
Admire one of Seville's most iconic landmarks, a historic watchtower that once formed part of the city's defensive walls and protected access to the port along the Guadalquivir River. Today it remains one of the most recognizable symbols of the city.
● María Luisa Park
Stroll through Seville's most beautiful public gardens, filled with fountains, monuments, exotic vegetation, and shaded pathways. This elegant green oasis offers a peaceful introduction to the charm and beauty of Andalusia.
● Plaza de España
Visit one of Spain's most spectacular architectural landmarks and undoubtedly one of Seville's greatest treasures. Built for the Ibero-American Exposition of 1929, this magnificent square combines Renaissance and Mudéjar influences, featuring elegant bridges, colorful ceramic decorations, and impressive semi-circular architecture that celebrates the regions of Spain.
Return to the hotel.
Free time to relax before dinner or enjoy a first independent stroll through the historic center of Seville.
Dinner at the hotel.
Enjoy a delightful dinner inspired by the culinary traditions of Andalusia, featuring regional specialties and local flavors. The perfect opportunity to relax after the journey and reflect on the first impressions of this captivating city.
Overnight in Seville.
DAY 4 – SEVILLE.
Breakfast at the hotel.
After breakfast, embark on a fascinating journey through the cultural and historical heart of Andalusia. Seville is a city where Roman, Islamic, Jewish, and Christian influences have blended over centuries to create one of Europe's most beautiful and captivating destinations.
Today, discover the monuments, neighborhoods, and traditions that have made Seville one of Spain's most treasured cities.
GUIDED VISIT – SEVILLE:
● Historic Center
Explore the historic heart of Seville, one of the largest and best-preserved old towns in Europe. Wander through elegant squares, narrow streets, hidden courtyards, and centuries-
old buildings while discovering the rich cultural legacy that has shaped the city throughout its history.
● Seville Cathedral & Giralda (entrance included)
Visit the largest Gothic cathedral in the world and one of Spain's most important religious monuments. Built on the site of a former mosque, the cathedral houses magnificent chapels, priceless works of art, and the tomb traditionally attributed to Christopher Columbus. Climb the iconic Giralda Tower, originally constructed as a minaret, and enjoy breathtaking panoramic views over the rooftops of Seville.
● Royal Alcázar (entrance included)
Continue to one of Europe's most extraordinary royal palaces and a UNESCO World Heritage Site. Admire its magnificent Mudéjar architecture, elegant courtyards, intricate decorative details, and lush gardens that have captivated monarchs and visitors for centuries. Still used today by the Spanish Royal Family during official visits to Seville, the Alcázar represents one of the finest examples of cultural fusion between Islamic and Christian artistic traditions.
● Santa Cruz Quarter
Upon leaving the Alcázar, wander through Seville's most charming neighborhood, once the historic Jewish quarter of the city. Its labyrinth of narrow cobbled streets, flower-filled patios, hidden plazas, and whitewashed houses creates an atmosphere unlike anywhere else in Spain. This enchanting district offers a glimpse into the city's multicultural past and timeless Andalusian character.
SIGNATURE EXPERIENCE – ANDALUSIAN GASTRONOMY.
Lunch in a selected restaurant featuring traditional Andalusian cuisine.
Enjoy an authentic culinary experience showcasing some of Andalusia's most celebrated regional specialties. Prepared according to traditional recipes passed down through generations, the menu highlights the fresh ingredients, rich flavors, and cultural influences that define southern Spanish gastronomy.
Following lunch, guests will gain a deeper appreciation for the culinary heritage that has made Andalusia one of Spain's most respected gastronomic regions.
Afternoon at leisure.
Free time to enjoy Seville at your own pace. Guests may choose to explore local boutiques, relax in a traditional café, discover hidden corners of the historic center, or simply soak up the vibrant atmosphere and timeless beauty of Andalusia's capital.
EVENING EXPERIENCE.
Dinner in a selected venue.
Enjoy a memorable evening featuring regional specialties and authentic Andalusian hospitality in an elegant setting that reflects the warmth and character of southern Spain.
Flamenco Show Experience.
As night falls, immerse yourself in one of Spain's most passionate and expressive artistic traditions. Recognized by UNESCO as Intangible Cultural Heritage of Humanity, Flamenco combines music, song, and dance to convey the soul of Andalusia. This unforgettable performance provides the perfect conclusion to a day dedicated to the culture, history, and traditions of Seville.
Overnight in Seville.
DAY 5 SEVILLA-GRANADA
DAY 5 – SEVILLE – GRANADA.
Breakfast at the hotel.
After breakfast, bid farewell to Seville and journey east towards Granada, one of Spain's most captivating cities. Nestled at the foot of the Sierra Nevada mountains, Granada is a place where history, culture, and breathtaking landscapes come together to create one of the most extraordinary destinations in Europe.
Check-out and departure to Granada.
Travel through the scenic landscapes of Andalusia, passing endless olive groves, rolling hills, and picturesque villages that reflect the authentic character of southern Spain.
Arrival in Granada.
Upon arrival, begin discovering a city that served as the last stronghold of Moorish Spain and remains one of the country's greatest cultural treasures.
GUIDED VISIT – GRANADA:
● Historic Center
Explore the historic heart of Granada, where centuries of Christian and Islamic heritage coexist harmoniously. Wander through elegant streets, lively squares, and historic buildings
that reveal the city's fascinating past and vibrant present.
● Albaicín District
Discover Granada's oldest and most emblematic neighborhood, a UNESCO World Heritage Site characterized by its narrow winding streets, whitewashed houses, hidden courtyards, and authentic Andalusian atmosphere. This former Moorish quarter preserves the essence of medieval Granada and offers some of the most beautiful views in the city.
● Panoramic Views of the Alhambra
Enjoy spectacular viewpoints overlooking the Alhambra, where the magnificent palace complex rises above the city against the backdrop of the snow-capped Sierra Nevada mountains. These unforgettable panoramas provide the perfect introduction to one of the world's most celebrated monuments and offer some of the most iconic photographs of the entire journey.
Lunch in a selected restaurant.
Enjoy a carefully selected lunch featuring regional specialties inspired by the culinary traditions of Granada and Andalusia. Discover authentic local flavors while enjoying the unique atmosphere of one of Spain's most historic cities.
ALHAMBRA EXPERIENCE:
● Alhambra Palace & Generalife Gardens (entrance included)
Following lunch, visit the crown jewel of Andalusia and one of the most extraordinary architectural masterpieces ever created. A UNESCO World Heritage Site and Spain's most visited monument, the Alhambra captivates visitors with its exquisite Islamic architecture, elegant courtyards, intricate decorative details, and fascinating history.
Explore the magnificent Nasrid Palaces, admire the delicate artistry of their halls and patios, and discover the peaceful beauty of the Generalife Gardens, once the summer retreat of Granada's rulers. Throughout the visit, your guide will reveal the stories, legends, and cultural significance that make the Alhambra one of humanity's greatest treasures.
Check-in at a 4★ hotel in Granada.
After a day filled with history, culture, and extraordinary monuments, settle into your hotel and enjoy time to relax before dinner.
Dinner at the hotel.
Enjoy a delightful dinner featuring regional specialties and local flavors, providing the perfect opportunity to reflect on a day spent discovering one of Spain's most remarkable destinations.
Overnight in Granada.
DAY 6 GRANADA-EXTREMADURA
DAY 6 – GRANADA – EXTREMADURA (IBERIAN & STARLIGHT EXPERIENCE).
Breakfast at the hotel.
After breakfast, depart Granada and continue towards Extremadura, one of Spain's most authentic and least explored regions. Far from the traditional tourist routes, this remarkable territory preserves ancient traditions, pristine natural landscapes, exceptional gastronomy, and some of the darkest skies in Europe.
Check-out and departure towards Extremadura.
Travel through the heart of the Iberian Peninsula, crossing spectacular landscapes of rolling hills, oak forests, and traditional rural communities that have maintained their way of life for generations.
Arrival in the Dehesa region.
Recognized as one of Spain's most unique ecosystems, the dehesa is a landscape shaped by centuries of coexistence between nature and human activity. Its vast expanses of holm oak and cork oak forests provide the ideal environment for raising the world-famous Iberian pig and represent one of the country's most valuable natural and cultural treasures.
IBERIAN EXPERIENCE – THE WORLD OF JAMÓN IBÉRICO:
Visit to a traditional Iberian estate (finca).
● Walk through the dehesa ecosystem
Explore this extraordinary landscape alongside local experts while discovering how biodiversity, sustainability, and traditional farming practices have shaped the region for centuries.
● Iberian pig breeding traditions
Learn how the prized Iberian pig is raised in complete freedom among the oak forests, feeding naturally on acorns during the famous montanera season, the key factor behind the exceptional quality of Jamón Ibérico de Bellota.
● Traditional curing and production process
Discover the artisanal methods, patience, and expertise required to produce one of the world's most prestigious gastronomic products. From breeding and feeding to curing and maturation, every stage reflects generations of knowledge and craftsmanship.
GASTRONOMIC EXPERIENCE:
Lunch at the estate featuring regional specialties.
Enjoy an authentic culinary experience in the heart of Extremadura, where gastronomy is deeply connected to the land and its traditions.
● Jamón Ibérico de Bellota tasting
Savor the rich aromas, delicate texture, and complex flavors of Spain's most celebrated cured ham while learning why it is considered one of the finest gastronomic products in the world.
● Traditional local products
Taste a selection of regional specialties including artisan cheeses, locally produced olive oils, traditional recipes, and seasonal products that reflect the culinary identity of Extremadura.
● Regional wines
Complement the experience with carefully selected wines from nearby vineyards, perfectly paired with the flavors and traditions of the region.
Following lunch, guests will gain a deeper appreciation for the cultural heritage, craftsmanship, and natural environment that have made Iberian gastronomy internationally renowned.
Check-in at a 4★ hotel in Extremadura.
Located in a peaceful natural setting or near one of the region's historic towns, the hotel offers comfort, relaxation, and an authentic connection with the surrounding landscape.
Free time to relax and enjoy the hotel's facilities before the evening experience.
Dinner at the hotel.
Enjoy a carefully prepared dinner inspired by the culinary traditions of Extremadura, featuring regional specialties and local flavors that celebrate one of Spain's most respected gastronomic destinations.
STARLIGHT EXPERIENCE – EXTREMADURA:
As darkness falls, prepare for one of the most memorable experiences of the entire journey. Extremadura is home to some of Europe's clearest and least light-polluted skies, making it a privileged destination for astronomical observation.
● Guided astronomical observation
Accompanied by expert astronomy guides, discover the secrets of the universe beneath a spectacular canopy of stars.
● Telescope observation
Observe planets, star clusters, nebulae, and distant galaxies through professional telescopes while learning about the wonders of the cosmos.
● Constellation interpretation
Identify the most important constellations visible throughout the year and uncover the myths, legends, and stories that different civilizations have associated with the night sky.
● Dark Sky Reserve experience
Experience the extraordinary sensation of standing beneath thousands of visible stars in a certified Starlight Destination, where the absence of light pollution reveals one of nature's most breathtaking spectacles.
Return to the hotel.
Overnight in Extremadura.
DAY 7 – EXTREMADURA – BARCELONA
DAY 7 – EXTREMADURA – BARCELONA | DEPARTURE.
Breakfast at the hotel.
Enjoy a final breakfast surrounded by the peaceful landscapes of Extremadura, offering one last opportunity to reflect on the remarkable experiences shared throughout this journey across Spain.
Check-out.
After completing check-out formalities, departure from the hotel and transfer to the airport for the return connection.
TRANSFER TO AIRPORT.
Travel through the picturesque landscapes of the Iberian Peninsula towards the departure airport. Depending on flight schedules and operational requirements, transfers may be arranged via Madrid or through a direct routing.
As the journey comes to an end, guests can reflect on an unforgettable exploration of Spain's cultural, historical, gastronomic, and natural treasures. From the architectural masterpieces of Barcelona and the vibrant traditions of Seville to the majestic Alhambra of Granada and the authentic landscapes of Extremadura, each destination has revealed a unique facet of the country's extraordinary heritage.
FAREWELL TO SPAIN.
Over the past seven days, travelers have experienced the artistic genius of Antoni Gaudí, wandered through medieval quarters and royal palaces, savored regional gastronomy, discovered the world of Iberian ham, and gazed upon some of Europe's most spectacular night skies.
More than a journey through destinations, this experience has been an immersion into the soul of Spain — a land of history, culture, hospitality, traditions, and unforgettable emotions.
Private transfer to the airport.
Assistance with departure formalities.
End of services.
We hope to welcome you again soon for another Genuine Travel Experience and wish you a pleasant journey home filled with lasting memories of Spain.
SERVICES INCLUDED.
Meals Included
Professional Services
Entrance Tickets Included
Gastronomic Experiences
Exclusive Experiences
Insurance
SERVICES NOT INCLUDED.
Sessione scaduta. Aggiorniamo le nostre tariffe in tempo reale.
Torna alla pagina iniziale Ricarica la paginaINFORMATIVA PER IL TRATTAMENTO DEI DATI PERSONALI PER GLI UTENTI APP E PER I CLIENTI DI SOSTRAVEL.COM
(ai sensi degli artt. 13 e 14 Reg. UE n. 2016/679 e D.lgs. 196/2013 aggiornato al D.lgs. 101/2018)
1- QUALI INFORMAZIONI ACQUISIAMO SUL SUO CONTO? A QUALE SCOPO?
Nell’ambito dei servizi offerti la nostra società, SOS TRAVEL.COM S.p.A., potrebbe acquisire le seguenti informazioni sul suo conto.
· Dati personali dell’utente App
o Nome utente e password;
o Dati di contatto (indirizzo di residenza, telefono, mail);
o Itinerari di viaggio
o Dati di accesso e navigazione relativi all’uso dell’App;
o Accesso agli account sui servizi terzi e utilizzo di questi: e-mail, dati di utilizzo
o Accesso alla rubrica dei contatti dell’utente, previo consenso e unicamente per l’attivazione del servizio "Condividi il tuo itinerario"
· Dati personali dell’utente App per il servizio Dr. Travel
o Nome utente e password per l’attivazione del servizio;
o Nome, cognome dell’utente, data di nascita e paese di residenza.
o Dati di contatto (telefono, mail);
o Dati di accesso e navigazione relativi all’uso dell’App;
o Lingua parlata
o Nome, cognome e grado di parentela delle persone inserite nel pacchetto Family
o QR code o codice di attivazione presente sulla ricevuta.
o Indicazione del Paese in cui si trova l’utente, al fine di garantire un servizio più mirato alle sue esigenze.
La società HPP Service che offre i servizi di telemedicina, in qualità di Titolare dell’azienda ai sensi dell’art.26 del Reg. UE 2016/679, una volta attivato il servizio potrebbe chiedere in autonomia e sotto la propria responsabilità eventuali documenti che attestino patologie pregresse, allergie, medicinali in corso di assunzione o presi in passato e questionario per la richiesta dei sintomi dell’utente: tali documenti possono essere caricati sulla piattaforma dei partner o condivisi in videochiamata, nell’ambito dell’utilizzo del servizio. Inoltre, solo per gli Stati Uniti, HPP Service potrebbe, previo consenso dell’interessato, richiedere la rilevazione automatica della posizione dell’utente per indirizzare la chiamata ad un medico che si trovi nello stesso Stato dell’utente.
· Dati personali dei proprietari dei bagagli
o Nome e Cognome
o Dati di contatto (indirizzo di residenza, telefono, mail)
o Itinerari di viaggio
o Luogo di consegna del bagaglio
o Dati di accesso e navigazione relativi all’uso dell’app e del sito web www.sostravel.com
· Dati personali dei beneficiari del rimborso su bagagli coperti da Ns garanzia
(smarrimento o danni al bagaglio)
o Nome e Cognome
o Dati di contatto (indirizzo di residenza, telefono, mail)
o Coordinate Bancarie
o Documento di identità
o Tipologia del sinistro e dati annessi
(scontrino di riparazione, immagini del danno, marca e anno di acquisto, furto del contenuto)
o Codice PIR (codice di denuncia generato dal servizio aeroportuale Lost & Found)
Ai sensi dell’art.6 comma 1.b, c ed f i dati trattati saranno utilizzati al solo fine di:
- Attivare i servizi da lei richiesti mediante l’App e soddisfare gli obblighi di legge connessi agli aspetti di natura amministrativa –fiscale;
- Gestire reclami e pratiche di rimborso;
- Tutelare l’azienda in caso di controversie con il cliente.
Previo esplicito consenso ai sensi dell’art.6 comma 1.a del Reg. UE 2016/679 i suoi dati:
a. Attivare i servizi accessori richiesti attraverso l’uso dell’APP, ad es. il servizio "Condividi il tuo itinerario";
b. Segnalare ai nostri partner commerciali la sua richiesta di attivazione di specifici servizi (es. Dr. Travel);
c. Consentire l’invio di comunicazioni di natura promozionale sui prodotti e servizi offerti dall’azienda mediante l’uso dei contatti forniti.
d. Consentire l’accesso all’App e la profilazione automatica dell’esperienza di navigazione sui nostri canali web e per la nostra App per indirizzare comunicazioni mirate alle esigenze e interessi dell’utente (prendere visione della cookie policy);
2- COME GESTIAMO I SUOI DATI E PER QUANTO TEMPO?
Il trattamento dei Suoi dati personali è realizzato per mezzo delle operazioni indicate all’art. 4 del Reg. UE n. 2016/679 e precisamente: raccolta, registrazione, organizzazione, conservazione, consultazione, modifica, elaborazione, modificazione, selezione, estrazione, raffronto, utilizzo, interconnessione, blocco, limitazione, comunicazione, cancellazione e distruzione dei dati. I Suoi dati personali sono sottoposti a trattamento sia cartaceo che elettronico.
Il Titolare tratterà i dati personali per il tempo necessario agli scopi per i quali essi sono stati raccolti o successivamente trattati, secondo l’art 5, e) del Reg. Ue 2016/679, in particolar modo:
· I dati acquisiti nell’ambito della gestione rimborsi vengono custoditi per massimo 10 anni dalla data di soddisfazione della richiesta e successivamente in modo automatico vengono cancellati;
· Dopo 6 mesi di inattività sull’App, è disattivata la PW e dopo un anno vengono cancellati anche i dati acquisiti in essa. La cronologia è conservata sino a quando resta attivo l’utente.
· L’audio delle chiamate al Contact Center vengono custodite per massimo 6 mesi;
· I dati di contatto utilizzati per finalità promozionali verranno custoditi per massimo due anni dal consenso espresso e comunque sino a revoca del consenso stesso;
· I dati acquisiti per tramite dei cookie di profilazione vengono custoditi per massimo 90 giorni e successivamente cancellati in modo automatico
· La rubrica dei contatti, acquisita previo consenso e unicamente per l’attivazione del servizio «Condividi il tuo itinerario» non viene salvata né in app, né in backend. Le informazioni vengono utilizzate solo ai fini dell’invio dell’itinerario al contatto prescelto dall’utente e poi cancellate.
Nel caso in cui Lei dovesse interrompere il rapporto instaurato, sostravel.com conserverà solo i dati espressamente richiesti o previsti per legge e solo per il tempo indicato dalla legge stessa.
3 - CHI POTREBBE AVERE ACCESSO AI SUOI DATI?
I Suoi dati potranno essere resi accessibili, per le finalità di cui al punto 1 della presente informativa:
- A dipendenti e collaboratori del Titolare, nella loro qualità di incaricati e/o Responsabili del Trattamento incluse: società di consulenza, società informatiche per manutenzione del sistema IT, del sito internet e di eventuali gestionali, studi professionali eroganti servizi contabili, tributari, fiscali; studi legali enti di certificazione della qualità; Contact Center;
- A società ed enti terzi operanti in qualità di Titolari autonomi del Trattamento quali: a banche, istituti di credito, assicurazioni, società; organi ispettivi in caso di controlli;
- Dati raccolti per l’attivazione del servizio Dr Travel vengono inviati alla piattaforma della società partner che gestisce il servizio e che tratterà i dati nella loro qualità di Contitolare del Trattamento, ai sensi dell’art. 26 del GDPR. Inoltre c’è la possibilità che l’utente condivida direttamente col medico documenti riguardanti la propria salute
I dati non saranno in alcun modo diffusi a terzi
4- POTREBBERO ESSERE TRASFERITI I SUOI DATI IN PAESI EXTRA UE?
SI. La informiamo che alcuni nostri fornitori Responsabili del Trattamento (il Contact Center) e alcuni partner commerciali Contitolari (nella fattispecie HPP Service per il Servizio di DR. Travel) hanno sede in Paesi extra UE (Moldavia e USA). Il trasferimento di dati verso tali Paesi si basa su garanzie adeguate stabilite ai sensi dell’art 46 del Reg. UE 2016/679. L’interessato potrà prendere visione delle clausole contrattuali standard che disciplinano le garanzie stabilite con i fornitori e partner contattando i riferimenti indicati al punto 7 dell’Informativa.
5- IL CONFERIMENTO DEI SUOI DATI È NECESSARIO? COSA ACCADE SE NON FORNISCE IL CONSENSO?
È necessario il suo esplicito consenso per autorizzarci a trasferire i suoi dati personali ai partner commerciali per l’attivazione dei servizi da questi offerti. In caso di mancato consenso, non potremo procedere con l’attivazione dei servizi da questi offerti.
Il consenso per la profilazione delle sue preferenze, è strettamente necessario per accedere alle funzionalità dell’App e indirizzare comunicazioni mirate alle esigenze e interessi dell’utente. In caso di mancato consenso potrebbero essere poste delle limitazioni alle funzionalità dell’App. In nessun caso pregiudica l’accesso all’App e consultazione dei servizi attivati. Il mancato conferimento del consenso per finalità promozionali è facoltativo e non limita in alcun modo l’accesso ai servizi prestati all’App.
6- QUALI DIRITTI LE GARANTISCE LA LEGGE?
In base al Reg.to UE 2016/679-Cap.III:
1. L’interessato ha diritto di ottenere la conferma dell’esistenza o meno di dati personali che lo riguardano, anche se non ancora registrati, e la loro comunicazione in forma intelligibile.
2. L’interessato ha diritto di ottenere l’indicazione: dell’origine dei dati personali; delle finalità e modalità del trattamento; della logica applicata in caso di trattamento effettuato con l’ausilio di strumenti elettronici; degli estremi identificativi del Titolare, dei Responsabili e del rappresentante designato ai sensi dell’articolo 5, comma 2; dei soggetti o delle categorie di soggetti ai quali i dati personali possono essere comunicati o che possono venirne a conoscenza in qualità di rappresentante designato nel territorio dello Stato, di Responsabili o incaricati.
3. L’interessato ha diritto di ottenere:
a. l’aggiornamento, la rettificazione ovvero, quando vi ha interesse, l’integrazione dei dati. Per quanto riguarda la modifica dei dati inseriti nell’App Dr. Travel, l’utente dovrà rivolgersi al Contact Center sostravel, inviando una mail a customercare@sostravel.com. Il Contact Center provvederà a comunicare alla società partner le modifiche da effettuare.
b. la cancellazione, la trasformazione in forma anonima o il blocco dei dati trattati in violazione di legge, compresi quelli di cui non è necessaria la conservazione in relazione agli scopi per i quali i dati sono stati raccolti o successivamente trattati. Nell’ambito del servizio Dr. Travel, l’utente ha il diritto di richiedere la cancellazione dei documenti caricati sulla piattaforma del partner;
c. l’attestazione che le operazioni di cui alle lettere a) e b) sono state portate a conoscenza, anche per quanto riguarda il loro contenuto, di coloro ai quali i dati sono stati comunicati o diffusi, eccettuato il caso in cui tale adempimento si rivela impossibile o comporta un impiego di mezzi manifestamente sproporzionato rispetto al diritto tutelato;
d. copia delle informazioni in nostro possesso in un formato comune e interoperabile;
e. la limitazione del trattamento dei dati personali che lo riguardano o di opporsi, in tutto o in parte: per motivi legittimi al trattamento dei dati personali che lo riguardano, ancorché pertinenti allo scopo della raccolta;
Inoltre, l’interessato ha il diritto di:
f. revocare il consenso in qualsiasi momento, senza pregiudicare la liceità del trattamento basata sul consenso prima della revoca;
Gli interessati che ritengono che il trattamento dei dati personali a loro riferiti attraverso il sito o l’App avvenga in violazione di quanto previsto dal Regolamento, hanno il diritto di proporre reclamo al Garante, come previsto dall’art. 77 del Regolamento stesso, o di adire le opportune sedi giudiziarie (art. 79 del Regolamento).
È possibile richiedere al Titolare, una “dichiarazione di attestazione” idonea a certificare che le richieste avanzate siano state effettivamente risolte e portate a conoscenza di coloro ai quali erano stati precedentemente diffusi e comunicati i dati.
In quanto soggetto interessato, Lei potrà anche delegare una terza persona con una copia della procura ovvero della delega sottoscritta in presenza di un incaricato o sottoscritta e presentata unitamente a una fotocopia non autenticata di un documento di riconoscimento dell’interessato. Il Titolare è tenuto a dare riscontro alla richiesta entro 15 giorni dalla data di inoltro o 30 giorni nel caso in cui la risposta sia problematica, in ogni caso entro il 15 esimo giorno Le verrà data comunicazione scritta delle motivazioni del ritardo.
7- COME POSSO ESERCITARE TALI DIRITTI?
Potrà in qualsiasi momento esercitare i diritti rivolgendo la richiesta ai seguenti contatti:
Titolare del Trattamento dei Dati personali: SOS Travel.com S.p.A.– viale Europa 98 - 00144 Roma (RM) – mail sostravel@pec.net – Tel +390632092929.
Responsabile della Protezione dei Dati Personali: Dott.ssa Virginia G. Basiricò, via marsala 34/A – 21013 Gallarate (VA) – mail privacy@sostravel.com – Tel +3903311587117 – Fax +3903311582452.
8- Aggiornamenti della Policy Privacy
La presente informativa è stata aggiornata per l’ultima volta in data 10 dicembre 2020 e può essere oggetto di revisione periodica, anche in relazione alla normativa e giurisprudenza di riferimento.
In caso di variazioni significative verrà data, per un tempo congruo, opportuna evidenza in homepage del sito o attraverso comunicazione e -mail. Si invita comunque l’interessato a consultare periodicamente la presente Policy.